
Housekeeping
The most basic product in any accommodation or hotel unit, is the bedroom, which is the heart of the business. By the way this product looks and feels, you have gained or lost a customer.
In addition, housekeeping is an integral part; the staff that welcomes customers, with a sole purpose; to ensure a pleasant stay, in a clean, quiet and comfortable environment, to show interest and care when something goes wrong and act quickly to rectify the situation.
Its importance is utmost, as there is direct contact with the customer; on this experience depends the feeling of satisfaction, which is what can generate the desire for the customer to return to the same clean and hospitable environment.